Refund policy

Last Updated: 23/06/2026


Our Commitment to You

At Velocing, every order is carefully prepared with attention to quality and detail.

We want you to love your purchase. If something isn't right, we'll do our best to resolve the issue fairly and as quickly as possible.

This Refund & Returns Policy explains when a refund, replacement, or return may be available.

Nothing in this policy limits any mandatory consumer rights that apply under the laws of your country of residence.


1. Before You Place an Order

Please take a moment to carefully review:

  • your selected product;

  • size;

  • color;

  • quantity;

  • shipping address;

  • billing information.

Because every item is produced specifically for your order, changes may no longer be possible once production has started.


2. Return Eligibility

Due to the personalized production process used for every order, we generally do not accept returns for products that are:

  • ordered in the wrong size;

  • ordered in the wrong color;

  • purchased by mistake;

  • no longer wanted;

  • no longer needed;

  • ordered with an incorrect shipping address provided by the customer.

We strongly encourage customers to consult the size guide available on every product page before placing an order.


3. Items Eligible for a Replacement or Refund

If your order arrives with a problem caused during production or fulfillment, we will gladly review your request.

Eligible situations include:

  • damaged products;

  • manufacturing defects;

  • incorrect item received;

  • incorrect size shipped (different from the one ordered);

  • incorrect color shipped;

  • printing defects;

  • products significantly different from what was ordered.

If your request is approved, we may provide:

  • a replacement;

  • a full refund;

  • a partial refund;

  • another appropriate resolution depending on the circumstances.

The chosen solution will be determined at our reasonable discretion and in accordance with applicable consumer protection laws.


4. Reporting an Issue

If there is a problem with your order, please contact us within 14 days after the package has been delivered.

To help us investigate your request, please include:

  • your order number;

  • your full name;

  • a description of the issue;

  • clear photographs of the product;

  • photographs of the packaging if applicable.

Incomplete requests may require additional information before they can be reviewed.


5. Quality Review

Each claim is reviewed individually by our Customer Support team.

In some cases, we may request additional photographs or information before reaching a decision.

Submitting a claim does not automatically guarantee approval.


6. Damaged Items

If your product arrives damaged during shipping or upon delivery, please notify us as soon as possible.

Photographs of both the damaged product and its packaging will help us process your request more efficiently.

If approved, we will arrange an appropriate solution at no additional cost to you.


7. Manufacturing Defects

If your product contains a verified manufacturing or production defect, we will replace the item or issue an appropriate refund.

Normal characteristics resulting from the production process, such as slight color variations, minor print placement differences, or small dimensional tolerances, are not considered manufacturing defects.


8. Incorrect Orders

If you receive a product that differs from the item you ordered, please contact us within 14 days of delivery.

Once the issue has been verified, we will work to correct the error promptly.


9. Lost Packages

If your shipment appears to have been lost during transit, please contact us.

We will coordinate with the shipping carrier to investigate the shipment.

If the carrier confirms that the package has been lost, we will determine an appropriate resolution, which may include a replacement or refund.


10. Orders Marked as Delivered

If tracking indicates that your package has been successfully delivered but you cannot locate it, we recommend first:

  • checking around your property;

  • asking neighbors or household members;

  • contacting your local delivery carrier.

If the package still cannot be located, please contact us.

Each case will be reviewed individually.


11. Order Cancellations

Orders may only be cancelled before production begins.

Once production has started, cancellation is generally no longer possible because your item is already being prepared specifically for your order.

If you need assistance, please contact us as quickly as possible after placing your order.


12. Exchanges

At this time, we do not offer traditional product exchanges.

If your request qualifies under this policy, we will generally provide a replacement rather than processing an exchange.


13. Refund Method

Approved refunds will be issued to the original payment method used during checkout.

Depending on your payment provider or financial institution, refunds may take approximately 5-10 business days to appear on your account.

Velocing is not responsible for delays caused by banks or payment processors.


14. Situations Not Covered

Refunds or replacements may not be available in situations including, but not limited to:

  • incorrect size selected by the customer;

  • incorrect shipping address provided during checkout;

  • change of mind after purchase;

  • normal wear and tear;

  • improper washing or product care;

  • minor variations that naturally occur during production;

  • refusal to pay customs duties or import fees where applicable.


15. Fraud Prevention

To protect both our customers and our business, Velocing reserves the right to decline claims that appear to involve:

  • fraudulent activity;

  • repeated abuse of our refund policy;

  • intentionally false information;

  • manipulated photographs;

  • suspicious purchasing behavior.

Nothing in this section limits any rights granted under applicable consumer protection laws.


16. Consumer Rights

If local consumer protection laws provide rights that cannot legally be excluded or limited, those rights will apply in addition to this policy.

Where any provision of this policy conflicts with mandatory legal requirements, the applicable law shall prevail to the extent of that conflict.


17. Changes to This Policy

Velocing may update this Refund & Returns Policy from time to time.

The latest version will always be available on this page, together with the updated revision date.


18. Contact Us

If you have any questions about this policy or need assistance with an order, our Customer Support team will be happy to help.

Velocing LLC

Business Address

30 N Gould St Ste R Sheridan, WY 82801

Customer Support Email

support@velocing.com

Website

www.velocing.com